@import"https://fonts.googleapis.com/css2?family=Inter:opsz,wght@14..32,300..800&display=swap";:root{--bg: oklch(.975 .007 286);--bg-subtle: oklch(.985 .005 286);--surface: #ffffff;--border: oklch(.912 .006 286);--border-strong: oklch(.85 .011 286);--text: oklch(.18 .02 285);--muted: oklch(.55 .021 285);--primary: oklch(.62 .21 280);--primary-hover: oklch(.55 .21 280);--primary-deep: oklch(.48 .19 280);--primary-soft: oklch(.95 .032 288);--accent: oklch(.7 .2 320);--accent-soft: oklch(.95 .03 330);--cyan: oklch(.72 .13 210);--danger: #dc2626;--danger-hover: #b91c1c;--success: #15803d;--warn: #b45309;--warn-soft: #fffbeb;--radius: 16px;--radius-sm: 12px;--shadow: 0 1px 2px rgba(76, 29, 149, .05), 0 1px 3px rgba(76, 29, 149, .07);--shadow-md: 0 4px 14px rgba(76, 29, 149, .1), 0 2px 5px rgba(76, 29, 149, .05);--shadow-lg: 0 12px 34px rgba(76, 29, 149, .16);--ring: 0 0 0 3px var(--primary-soft)}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:Inter,system-ui,-apple-system,Segoe UI,sans-serif;font-size:15px;line-height:1.5;font-feature-settings:"cv02","cv03","cv04","cv11";-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}h1,h2,h3,h4,h5,h6{font-weight:700;letter-spacing:-.02em}h1{font-size:20px;margin:0}h2{font-size:17px;margin:0 0 12px}h3{font-size:17px;font-weight:700;margin:20px 0 12px;color:var(--text)}label{font-size:13px;color:var(--muted);font-weight:500}input,select,textarea{font:inherit;color:var(--text);background:var(--surface);border:1px solid var(--border-strong);border-radius:var(--radius-sm);padding:9px 11px;outline:none;transition:border-color .15s,box-shadow .15s}input:hover:not(:focus),select:hover:not(:focus),textarea:hover:not(:focus){border-color:var(--muted)}input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:var(--ring)}button{font:inherit;font-weight:600;cursor:pointer;background:linear-gradient(135deg,var(--primary),var(--accent));color:#fff;border:1px solid transparent;border-radius:var(--radius-sm);padding:11px 16px;min-height:44px;box-shadow:0 2px 8px #7228e82e;transition:box-shadow .25s,transform .15s,filter .2s,opacity .15s}button:hover:not(:disabled){filter:saturate(1.08) brightness(1.03);box-shadow:0 10px 26px #7228e852;transform:translateY(-1px)}button:active:not(:disabled){transform:translateY(0);box-shadow:0 2px 8px #7228e82e}button:disabled{opacity:.5;cursor:not-allowed}.shell{display:flex;min-height:100vh;align-items:stretch}.app-body{display:flex;justify-content:center;align-items:flex-start;min-height:100vh;padding:40px 20px}.sidebar{flex:0 0 258px;display:flex;flex-direction:column;background:var(--surface);border-right:1px solid var(--border);position:sticky;top:0;height:100vh}.sidebar-brand{display:flex;align-items:center;gap:10px;font-weight:700;font-size:16px;letter-spacing:-.02em;padding:0 16px;height:60px;border-bottom:1px solid var(--border);flex:0 0 auto}.sidebar-logo{font-size:22px;line-height:1}.sidebar-pickers{display:flex;flex-direction:column;gap:8px;padding:12px;border-bottom:1px solid var(--border);flex:0 0 auto}.sidebar-pickers select{width:100%}.sidebar-nav{flex:1 1 auto;overflow-y:auto;padding:8px 10px 16px}.sidebar-user{flex:0 0 auto;padding:12px;border-top:1px solid var(--border)}.sidebar-user button{width:100%}.nav-group-title{font-size:10px;text-transform:uppercase;letter-spacing:.09em;color:var(--muted);font-weight:700;margin:16px 8px 6px;opacity:.7}.nav-group-title:first-child{margin-top:4px}.nav-link{display:flex;align-items:center;gap:11px;width:100%;text-align:left;background:transparent;color:var(--text);font-weight:500;padding:9px 12px;border-radius:var(--radius-sm);border:none;box-shadow:none;min-height:40px;transition:background .12s,transform .12s}.nav-icon{font-size:15px;line-height:1;width:20px;text-align:center;flex:0 0 auto}.nav-label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav-link:hover:not(:disabled){background:var(--primary-soft);box-shadow:none;transform:none;filter:none}.nav-link.active{background:linear-gradient(135deg,var(--primary),var(--accent));color:#fff;font-weight:600;box-shadow:0 4px 14px #7228e852}.nav-link.active:hover{transform:none;filter:none}.main{flex:1 1 auto;min-width:0;overflow-x:hidden}.main-inner{max-width:1240px;padding:28px 32px 48px}.mobile-topbar{display:none}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:26px}.screen-desc{color:var(--muted);font-size:14px;margin:-8px 0 22px;padding-bottom:16px;border-bottom:1px solid var(--border)}.metric-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:14px;margin-top:16px}.metric{background:linear-gradient(180deg,var(--surface),var(--bg-subtle));border:1px solid var(--border);border-radius:var(--radius);padding:16px 18px;transition:transform .12s,box-shadow .12s}.metric:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}.metric-label{font-size:12px;color:var(--muted);font-weight:500;text-transform:uppercase;letter-spacing:.03em}.metric-value{font-size:20px;font-weight:700;margin-top:4px;color:var(--primary-deep);letter-spacing:-.02em}.btn-secondary{background:var(--surface);color:var(--text);border:1px solid var(--border-strong);box-shadow:none}.btn-secondary:hover:not(:disabled){background:var(--bg);border-color:var(--muted);filter:none;box-shadow:none}.ghost{background:transparent;color:var(--primary);border:1px solid transparent;box-shadow:none;padding:8px 12px;min-height:38px;font-weight:600}.ghost:hover:not(:disabled){background:var(--primary-soft);color:var(--primary-deep);filter:none;box-shadow:none;transform:none}.ghost:active:not(:disabled){transform:none;box-shadow:none}.btn-danger{background:var(--danger)}.btn-danger:hover:not(:disabled){background:var(--danger-hover)}.print-area,.print-a4{display:none}@media print{body *{visibility:hidden}.print-area,.print-area *,.print-target,.print-target *,.print-a4,.print-a4 *{visibility:visible}.print-area,.print-target,.print-a4{display:block;position:absolute;top:0;left:0;padding:0}.print-area{width:72mm}.print-target,.print-a4{width:100%}.print-area .table td,.print-area .table th,.print-target .table td,.print-target .table th,.print-a4 .table td,.print-a4 .table th{background:#fff!important;color:#000!important}}.ticket{font-family:Courier New,monospace;font-size:13px;line-height:1.35;color:#000}.ticket-title{font-size:16px;font-weight:700;text-align:center}.ticket-sub{text-align:center;font-size:11px}.ticket-table{width:100%;border-collapse:collapse}.ticket-qty{white-space:nowrap;padding-right:8px;vertical-align:top;font-weight:700}.toast-host{position:fixed;right:16px;bottom:16px;display:flex;flex-direction:column;gap:8px;z-index:1000}.toast{padding:11px 16px;border-radius:var(--radius-sm);box-shadow:var(--shadow-lg);font-size:14px;font-weight:500;color:#fff;max-width:340px;animation:toast-in .18s ease-out}@keyframes toast-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.toast-ok{background:var(--success)}.toast-error{background:var(--danger)}.badge{display:inline-block;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:600;background:var(--bg);color:var(--muted);border:1px solid var(--border)}.table{width:100%;border-collapse:separate;border-spacing:0;margin-top:14px;font-size:14px;border:1px solid var(--border);border-radius:var(--radius);overflow:hidden}.table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:600;background:var(--bg-subtle);padding:10px 14px;border-bottom:1px solid var(--border);white-space:nowrap}.table td{padding:11px 14px;border-bottom:1px solid var(--border)}.table tbody tr:nth-child(2n){background:var(--bg-subtle)}.table tbody tr:hover{background:var(--primary-soft)}.table tbody tr:last-child td{border-bottom:none}.field{display:flex;flex-direction:column;gap:5px;margin:0 0 14px;max-width:380px}.field label{font-weight:500}.field input{width:100%}.main-inner label>select{margin-left:6px}.main-inner p{margin:8px 0}.main-inner button{margin-top:4px}hr{border:none;border-top:1px solid var(--border);margin:16px 0}.mobile-nav,.bottom-bar{display:none}@media(max-width:820px){.sidebar{display:none}.mobile-topbar{display:flex;align-items:center;height:52px;padding:0 16px;background:var(--surface);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:30}.main-inner{padding:16px 16px 80px}.mobile-nav{display:block;width:100%;margin-bottom:12px}.mobile-nav select{width:100%;padding:10px 12px;font-size:16px}.bottom-bar{display:flex;position:fixed;left:0;right:0;bottom:0;z-index:40;background:var(--surface);border-top:1px solid var(--border);padding:4px;padding-bottom:calc(4px + env(safe-area-inset-bottom));gap:2px}.bottom-tab{flex:1 1 0;min-height:52px;padding:4px;font-size:.7rem;line-height:1.1;background:transparent;border:none;border-radius:var(--radius-sm);color:var(--muted);overflow:hidden;text-overflow:ellipsis}.bottom-tab.active{color:var(--primary);background:var(--primary-soft);font-weight:600}.card{padding:18px}.table{display:block;overflow-x:auto;white-space:nowrap}}.gs-overlay{position:fixed;inset:0;z-index:100;background:#0f172a59;display:flex;justify-content:center;align-items:flex-start;padding-top:12vh}.gs-panel{width:min(560px,92vw);background:var(--surface);border:1px solid var(--border-strong);border-radius:var(--radius);box-shadow:var(--shadow-md);padding:12px}.gs-input{width:100%;padding:12px 14px;font-size:16px;border:1px solid var(--border);border-radius:var(--radius-sm);margin-bottom:8px}.pick-list{display:flex;flex-direction:column;gap:4px;max-height:320px;overflow-y:auto;margin-top:8px}.pick-row{display:flex;flex-direction:column;align-items:flex-start;gap:2px;width:100%;min-height:48px;padding:8px 12px;text-align:left;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer;color:inherit}.pick-row:hover{border-color:var(--primary)}.pick-row.active{border-color:var(--primary);box-shadow:var(--ring);background:var(--primary-soft)}.pick-row-meta{font-size:.82rem;color:var(--muted)}.counter-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin:4px 0 20px}.counter{display:flex;flex-direction:column;gap:2px;min-height:76px;padding:12px 16px;text-align:left;font:inherit;color:var(--text);background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;transition:transform .12s,box-shadow .12s}.counter:hover:not(:disabled){transform:translateY(-2px);box-shadow:var(--shadow-md)}.counter-value{font-size:1.75rem;font-weight:700;line-height:1.05}.counter-label{font-size:12px;color:var(--muted);font-weight:500;text-transform:uppercase;letter-spacing:.03em}.counter-hint{font-size:11px;color:var(--muted)}.counter.tone-action{border-color:#93c5fd;background:#eff6ff}.counter.tone-warn{border-color:#fcd34d;background:#fffbeb}.counter.tone-danger{border-color:#fca5a5;background:#fef2f2}.counter:disabled{opacity:.65;cursor:default}.counter.tone-action .counter-value{color:#1d4ed8}.counter.tone-warn .counter-value{color:var(--warn)}.counter.tone-danger .counter-value{color:var(--danger)}tr.row-warn>td:first-child{box-shadow:inset 3px 0 0 var(--warn)}tr.row-danger>td:first-child{box-shadow:inset 3px 0 0 var(--danger)}.btn-op{min-height:44px;padding:10px 18px;font-weight:600}.screen-tools{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end;margin-bottom:8px}.inbox{display:grid;grid-template-columns:minmax(220px,300px) 1fr;gap:16px;align-items:start}@media(max-width:820px){.inbox{grid-template-columns:1fr}}.thread-list{border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;background:var(--surface)}.thread-item{display:block;width:100%;text-align:left;font:inherit;color:var(--text);background:transparent;border:none;border-bottom:1px solid var(--border);padding:12px 14px;min-height:64px;cursor:pointer}.thread-item:hover{background:var(--bg-subtle)}.thread-item.active{background:var(--primary-soft)}.thread-name{font-weight:600}.thread-preview{color:var(--muted);font-size:.82rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.thread-unread{background:var(--danger);color:#fff;border-radius:999px;padding:1px 7px;font-size:.72rem;margin-left:6px}.thread-item.needs-human{border-left:3px solid var(--warn);background:var(--warn-soft)}.thread-handoff{display:block;font-size:.72rem;font-weight:600;color:var(--warn);margin-top:2px}.thread-panel{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);padding:14px;min-height:320px;display:flex;flex-direction:column;gap:10px}.bubbles{display:flex;flex-direction:column;gap:8px;max-height:52vh;overflow-y:auto}.bubble{max-width:78%;padding:8px 12px;border-radius:14px;white-space:pre-wrap;word-break:break-word}.bubble-in{align-self:flex-start;background:var(--bg-subtle);border:1px solid var(--border)}.bubble-out{align-self:flex-end;background:var(--primary-soft);border:1px solid var(--primary-soft)}.bubble-ai{border:1px solid var(--primary);background:var(--surface)}.bubble-meta{display:block;font-size:.7rem;color:var(--muted);margin-top:2px}.reply-box{display:flex;gap:8px;align-items:flex-end}.reply-box textarea{flex:1;min-height:44px}input,select,textarea{min-height:44px}textarea{min-height:66px}@media(pointer:coarse){button,input,select{min-height:48px}.nav-link{min-height:48px;padding:12px 14px}.table td{padding:16px 14px}.bottom-tab{min-height:56px}.thread-item{min-height:68px}.counter{min-height:84px}}.popover-overlay{position:fixed;inset:0;z-index:40}.popover{position:fixed;z-index:41;min-width:190px;background:var(--surface);border:1px solid var(--border-strong);border-radius:var(--radius);box-shadow:var(--shadow-lg);padding:8px;display:flex;flex-direction:column;gap:6px}.popover-title{font-size:12px;color:var(--muted);padding:2px 4px 4px;border-bottom:1px solid var(--border)}.popover button{width:100%;min-height:44px}.screen-title{font-size:24px;font-weight:700;letter-spacing:-.02em;margin:0 0 6px;line-height:1.2}.table th{padding:12px 16px}.table td{padding:13px 16px;line-height:1.45}:focus-visible{outline:2px solid var(--primary);outline-offset:2px;border-radius:var(--radius-sm)}.search-trigger{display:inline-flex;align-items:center;gap:10px;background:var(--bg-subtle);color:var(--muted);border:1px solid var(--border-strong);box-shadow:none;font-weight:500;padding:8px 12px;min-height:40px}.search-trigger:hover:not(:disabled){background:var(--bg);border-color:var(--muted);color:var(--text)}kbd{font:inherit;font-size:11px;font-weight:600;background:var(--surface);border:1px solid var(--border-strong);border-bottom-width:2px;border-radius:5px;padding:1px 6px;color:var(--muted)}@media(max-width:820px){.search-trigger span{display:none}}.skeleton{display:block;height:14px;border-radius:6px;background:linear-gradient(90deg,var(--bg) 25%,var(--bg-subtle) 37%,var(--bg) 63%);background-size:400% 100%;animation:skeleton-shimmer 1.3s ease-in-out infinite}@keyframes skeleton-shimmer{0%{background-position:100% 50%}to{background-position:0 50%}}@media(prefers-reduced-motion:reduce){.skeleton{animation:none}}.skeleton-list{display:flex;flex-direction:column;gap:14px;margin-top:16px}.state-box{display:flex;flex-direction:column;align-items:center;gap:6px;text-align:center;padding:32px 20px;margin-top:16px;border:1px dashed var(--border-strong);border-radius:var(--radius);background:var(--bg-subtle);color:var(--muted)}.state-box .state-icon{font-size:26px;line-height:1}.state-error{border:1px solid #fca5a5;border-style:solid;background:#fef2f2;color:#991b1b;text-align:left;align-items:flex-start;padding:14px 16px}.table.grid th{padding:8px 10px;white-space:nowrap}.table.grid td{padding:6px 8px;line-height:1.25}.table.grid td:first-child,.table.grid th:first-child{white-space:nowrap;font-weight:600}.table.grid td+td{border-left:1px solid rgba(15,23,42,.07)}.table.grid thead th{position:sticky;top:0;z-index:2;background:var(--bg-subtle)}.table.grid td:first-child,.table.grid th:first-child{position:sticky;left:0;z-index:3;background:var(--surface)}.table.grid thead th:first-child{z-index:4}.nav-link .conversas-badge{margin-left:auto}.conversas-badge{background:var(--danger);color:#fff;border-radius:999px;font-size:.7rem;padding:1px 7px;font-weight:700}@media(max-width:820px){.res-table{border:none}.res-table thead{display:none}.res-table,.res-table tbody,.res-table tr,.res-table td{display:block;width:100%}.res-table tbody tr{border:1px solid var(--border);border-radius:var(--radius-sm);margin-bottom:10px;padding:10px 12px;background:var(--surface)}.res-table td{border:none;padding:2px 0}.res-table td:last-child{display:flex;gap:8px;margin-top:6px}}.hk-toolbar{display:flex;gap:8px;align-items:flex-end;margin-bottom:8px;flex-wrap:wrap}